User Support
Dial In Numbers
Sydney(02) 9011 0061
Melbourne
(03) 9010 6461
National
(01) 9833 3461
Downloads
File downloads are available at the Download Vault.Dialup Support
Call waiting
The first and most simple thing to check and fix if you are experiencing dropouts regularly is call waiting. If you have call waiting (which many people in fact do without realising it, as it is now a free service which may have been added to your phone service whether you have asked for it or not) and it is switched on, different modems can react to an incoming call in different ways depending on the circumstances.Solution: To switch off call waiting, pick up the handset on your phone and dial #43#. You will received a message saying that call waiting is off (if you have it) and you can then hang up. To switch call waiting back on when you are finished with your modem, pick up the phone and dial *43#. You should received a message saying call waiting is on.
Modem Drivers
With modern operating systems you are required to use a modem driver which tells your computer how best to communicate with your modem. The operating system will probably come with built in standard modem drivers as well as drivers for many different makes and models of modems.A lot of modems available on the retail market come with a driver set for each operating system on either CD or Floppy disk. These drivers are the ones you will have best results with. If you are having the problem with the drivers from the CD, you can get the latest drivers from the manufacturers website.
The effect of modem drivers on the way your computer talks to your modem and thus the way that your modem works usually has more bearing on the way that your modem negotiates a connection, but it can also have an impact on how effectively the modem will hold a connection.
Broadband Support
I can't get line sync..
- You will only be able to get line sync if your ADSL service has been activated.
- Check that the phone line filter isn't connected to the ADSL modem.
- Try restarting your modem. If your modem has an On/Off or Power button, use that button to restart the modem.
- Try restarting your computer.
I can get line sync, but it is inconsistent..
- Check to see you've installed the correct drivers with the modem.
- Check to see the phone-line is plugged in correctly at both ends.
- You could be getting interference from other devices on the phone line, try using a line-filter or unplugging other devices.
I have line sync, but I can't connect.
- Ensure you are using the correct username and password provided to you.
- Check to ensure your network is functioning correctly, this usually involves a green status light.
- Try restarting your computer.
I'm connected, but speeds are very slow..
- Check you are connecting at the full speed of your service, for instance - 512Kbps
- Some websites and servers may be slow processing your requests, so it may not be your end.
- Download speeds in relation to your line speed:
- 256/64K: 28Kb/s down, 8Kb/s up
- 512/128K: 55Kb/s down, 15kb/s up
- 1500/256K: 150Kb/s down, 30Kb/s up
Still experiencing problems?
The majority of problems that you may be experiencing can be solved by emailing the support crew. Customers can email info@samford.net and have their questions answered within 24 hours.If all else fails contact our support line on 1300 785 656.